Refund Policy

Last updated: 16 July 2026

30-day money-back guarantee

We want you to love your itinerary. If you're not satisfied with your purchase from The Travelist Co, you can request a full refund within 30 days of your order date — no questions asked.

How to request a refund

Our payments are processed by our merchant of record, Paddle. To request a refund, please:

• Visit paddle.net and search for your order using the email address you used at checkout, or
• Email us at hello@thetravelistco.com and we'll forward your request to Paddle on your behalf.

Curated itineraries

Curated itinerary purchases are refundable within the same 30-day window. If our team has already delivered your custom itinerary, we may not be able to refund the full amount — please reach out and we'll do our best to make it right.

Processing time

Once approved, refunds are typically returned to your original payment method within 5–10 business days, depending on your bank or card provider.

Questions

If you have any questions about refunds, email us at hello@thetravelistco.com.